As restrictions are being eased, we wanted to let our clients know what we're doing and the reasons behind this.
Our vets and nurses see up to 30 clients a day each and our consult rooms are small airspaces that cannot be ventilated (as open doors and windows would not be safe and secure for our patients!).
We are unable to effectively socially distance from our clients and carry out a normal examination of our patients.
Whilst the risk of catching COVID19 is reducing, if a staff member was to catch this, test and trace means that there would be a very real risk of a large number of us having to isolate for 10 days. This would lead to closing branches and severely impacting the care we would be able to provide for our patients.
We are not currently allowing clients to hold their pets while we examine them and trying to carry out the majority of our consultations without clients being in the consult rooms. There are occasions that we invite clients in, this is when we feel it is essential to do so.
This way of working is continuing to ensure the safety of both our staff and our patients so please bear with us, we are looking forward to having clients back in our consult rooms as soon as we can do so safely!